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PRIVACY POLICY

At Orlando Spring Break Festival, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase tickets, or engage with our services. By using our website and attending our event, you consent to the practices described in this policy. If you have any questions, please contact us at orlandofestival08@gmail.com.

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1. Information We Collect

We collect various types of information to enhance your experience and provide seamless services.

This may include:

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a. Personal Information

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  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (processed securely by third-party payment providers)

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b. Non-Personal Information

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  • IP address

  • Browser type and version

  • Device information (e.g., operating system, screen resolution)

  • Pages visited on our website

  • Referral source (how you found our website)

  • Date and time of access

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c. Information from Third Parties

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We may receive information from third-party platforms (e.g., social media, ticketing partners) if you engage with our content on those platforms.

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2. How We Use Your Information

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Your information is used for the following purposes:

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  • Ticket Purchases: To process transactions and deliver electronic tickets.

  • Customer Support: To assist you with inquiries and provide service updates.

  • Marketing & Promotions: To send promotional emails, festival updates, special offers, and exclusive content.

  • Event Communication: To provide important event details, entry instructions, and schedule updates.

  • Website Optimization: To analyze visitor behavior and improve user experience.

  • Security & Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access.

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3. How We Protect Your Information

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We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:

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  • Encryption: Sensitive information (e.g., payment data) is encrypted using SSL/TLS security protocols.

  • Data Access Controls: Access to personal information is restricted to authorized personnel only.

  • Secure Payment Processing: We use third-party payment gateways that comply with PCI DSS standards to ensure transaction security.

  • Regular Security Audits: We routinely review our security practices to protect against potential vulnerabilities.

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4. Sharing and Disclosure of Information

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We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: Third-party vendors that help process payments, send emails, and manage customer support.

  • Legal Compliance: If required by law, government request, or court order, we may disclose your information.

  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

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5. Cookies and Tracking Technologies

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We use cookies and tracking technologies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for site functionality and secure transactions.

  • Analytics Cookies: Help us understand visitor behavior and improve website performance.

  • Marketing Cookies: Allow us to display personalized ads and promotions based on browsing activity.

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You can manage cookie preferences through your browser settings.

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6. Your Data Rights and Choices

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As a user, you have the following rights:

  • Access Your Data: Request a copy of the personal data we hold about you.

  • Update or Correct Data: Modify any incorrect or outdated information.

  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link.

  • Delete Your Data: Request deletion of your personal information unless legally required to retain it.

To exercise any of these rights, contact us at orlandofestival08@gmail.com.

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7. Third-Party Links and Services

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Our website may contain links to third-party websites, social media platforms, or payment processors. We are not responsible for their privacy policies, practices, or content. We recommend reviewing their privacy statements before submitting any personal data.

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8. Data Retention Policy

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We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy.

  • Comply with legal and regulatory requirements.

  • Resolve disputes and enforce agreements.

After this period, your data is securely deleted or anonymized.

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9. Children's Privacy

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Our festival and website are not intended for children under 13 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately at orlandofestival08@gmail.com.

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10. International Data Transfers

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If you are accessing our website from outside the United States, be aware that your information may be transferred and stored on servers in the U.S. By using our services, you consent to this transfer.

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11. Policy Updates and Changes

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We may update this Privacy Policy periodically to reflect changes in legal requirements, operational needs, or improvements to our services. We encourage you to review this policy regularly. If significant changes occur, we will notify users via email or website announcements.

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12. Contact Us

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For questions about this Privacy Policy or how we handle your personal data, please contact us at:

📩 Email: orlandofestival08@gmail.com

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